Times have changed. The way government does business must also change. This handbook is a guide for any public official who has the interest, desire, intestinal fortitude and courage to take the bold sets needed to deliver services to their constituents in a better, faster, cheaper and more efficient way. The process of creating a shared service environment is difficult and challenging. But it is a proven method for improving services while saving tax dollars. One county joined forces with its largest city and school district to form its own health and wellness center. The result: $20m savings in the first 3 years of operation. Shared services work!